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Frequently Asked Questions

Account

How do I login to QRAM?
Requirements:
  • QRAM Account. To sign up for a QRAM account click here.
  • QRAM Customer Number. You require a QRAM customer number. If you do not have a QRAM customer number you will need to sign up for a QRAM account. See our subscriptions page to view our plans.
Desktop Application:
  • Click Sign In if you already have an account, enter your email address, password and Customer number which has been registered into QRAM.
Mobile Application:
    • Visit the Apple App Store or Google Play store on your device
    • Search for “RYCO QRAM” or click the below links:
    • Google Play Store: 
    • iTunes App Store: 
    • Open the app from your phone, and click the “Sign In” button on the bottom left hand side.
How do I sign up for QRAM?
Requirements:
  • QRAM Account. To sign up for a QRAM account click here.
  • QRAM Customer Number. You require a QRAM customer number. If you do not have a QRAM customer number you will need to sign up for a QRAM account. See our subscriptions page to view our plans.
Desktop Application

Click the “GET QRAM” button from the top right hand corner of the page. This will take you to the sign up page. Fill in all mandatory (*) fields:

  • Email Address (which will be your login username later)
  • Full Name
  • Company Name
  • Or optional fields:
    • Title
    • Industry Type
    • Country
    • Phone Number
  • Accept Terms & Conditions

Click Submit to submit your registration. A RYCO sales consultant will be in touch with you to setup your account and subscription.

Once your account has been setup by RYCO you will receive a verification email with an URL link which you can simply click and set your password. Then you will be able to login with the credentials you just set.

Mobile Application:
How do I verify my account?
  • Please check your email account.
  • Open the verification email from QRAM. There should be a Customer Number and verification link.
  • Click the link to verify your account.
  • After your account has been verified, please set a password to login into QRAM.
  • Login to QRAM using your Email, Customer Number, and Password
What is my QRAM customer number?
Requirements:
  • QRAM Account. To sign up for a QRAM account click here.
  • QRAM Customer Number. You require a QRAM customer number. If you do not have a QRAM customer number you will need to sign up for a QRAM account. See our subscriptions page to view our plans.
How do I reset my QRAM account password?

From the “Sign In” page Click “Forget Password”. This will allow you to change your password if you have forgotten.

Enter your email then click “Reset Password”.

The QRAM system will send you an email containing a password reset link.

Click the password reset link in the email; this will take you to a page to set a new password for your account. Fill in your new password and click the “Reset Password” button.

I forgot to set a password after verifying my account. How do I get a new password?

Please use Forgot Password? from Sign in Page to get an email to reset your password.

Enter your email then click “Reset Password”.

The QRAM system will send you an email containing a password reset link.

Click the password reset link in the email; this will take you to a page to set a new password for your account. Fill in your new password and click the “Reset Password” button.

How do I get in touch with QRAM customer support?

To speak to a customer support person please either fill in the contact form on this page with your enquiry or phone us on 1300 111 247

Throughout your paid account there is a “Need Help” button which takes you to a form you can fill in with your enquiry.

Do I need to be a RYCO customer to access QRAM?

You don’t need to be a RYCO customer to download the QRAM App and use the scanning application. However to access the full functionality and benefits of QRAM, you must be a registered user.

Features

How do I see the RYCO store locations?
  • Click on “RYCO Store Locator” link to see RYCO stores.
  • Click on any marker on the map to see the store details such as address, phone, and email.
How do I see my Customer store locations?
  • Type or scan your asset serial number then search using enter.
  • Asset information is displayed such as Asset Serial Number, manufacture date, Customer Name, and phone number.
  • Click “Find Nearby Store” link under Customer Name to see all stores in your customer.
  • Click on any marker on the map to see the store details such as address, phone, and email.
How do I re-order an asset?
  • Type or scan your asset serial number then search using enter.
  • Asset information is displayed such as Asset Serial Number, manufacture date, Customer Name, and phone number.
  • Click on “Re-Order” link to fill re-order asset form.

Software Requirements

What is the minimum system requirements to run QRAM App?
Android

a) Hardware

–       Android Phone

–       Android Tablet

–       Built in camera

–       Display 4.5 inch or higher

–       Min. RAM 1GB

–       Min. 100MB free storage

–       GPS

b) Software

–       OS 4.1 (Jelly Bean)  – 7.0 (Nougat)

IOS:

a) Hardware

–       iPhone 5 or newer

–       iPad 2 or newer

–       Built in camera

–       Display 4 inch or larger

–       Min. RAM 1GB

–       Min. 100MB free storage

–       GPS

b) Software

–       iOS 9.3 – 10.2

Desktop:

a) Hardware

–       Desktop/Laptop or MacBook

 

Minimal

Processor: Core i3 equivalent

RAM: 2GB or Higher

Hard Disk PC: 16GB available space (32-bit), 20GB available space (64-bit)

Free Space for QRAM: 1 GB

 

Recommended

Processor: 2nd generation or higher Core i5 (2GHz+) or equivalent

RAM: 4GB or Higher

Hard Disk PC: >50GB available space

Free Space for QRAM: > 1 GB

b) Software

–       Windows 7 or higher

–       MAC OS 10.9 or higher

–       Chrome 62.0.3202.75 (64-bit) or newer

–       Firefox 56.0.1 or newer

–       IE 11 or newer

–       Safari 11.0 (13604.1.38.1.6)

Printing Requirements

What is the minimum system requirements to run QRAM App?

To speak to a technical support person regarding the printing of QRAM labels please either fill in the contact form on this page with your enquiry or phone us on 1300 111 247

Throughout your paid account there is a “Need Help” button which takes you to a form you can fill in with your enquiry.

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